Betting Rules

1. General betting conditions

By opening an account, depositing funds or placing a bet with Panda Casino, you confirm that you have read and accepted the applicable rules. These rules apply to all bets, games and transactions made through the website or any approved platform. Additional rules may apply to particular games, promotions, tournaments or betting markets. Where special rules are shown on a game or market, those rules form part of the conditions for that activity.

You must be legally permitted to use online gambling services in the place where you are located. Players in Australia should check the laws that apply in their state or territory before registering or playing. Panda Casino may restrict access to a product, game or service where required by law, regulation, licence conditions or internal controls.

You are responsible for keeping your account information accurate and up to date. An account must be used only by the person in whose name it is registered. You must not allow another person to access your account, place bets for you or use your payment method without proper authorisation. Account credentials should be kept confidential, and any suspected unauthorised access should be reported through the available support channel.

• You must meet the applicable minimum age requirement before using the service.
• You must provide truthful information when registering and when completing verification checks.
• You must not open or operate an account on behalf of another person.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow any account, payment, identity and location checks requested by Panda Casino.

2. Placing and accepting bets

A bet is submitted when you select the relevant stake and options and confirm the transaction using the instructions displayed on screen. A bet is not necessarily accepted merely because you have selected a market or entered a stake. Acceptance may be shown in your account, bet history or another confirmation screen. You should check that the game, selection, stake and any other details are correct before confirming.

Once accepted, a bet is generally binding and cannot be changed or cancelled unless the relevant game rules, market rules or applicable law allow it. If a bet has not been accepted, it may be rejected, delayed or unavailable. Panda Casino may refuse or limit a bet where there is a technical issue, an error, unusual activity, a market suspension, a regulatory requirement or another legitimate operational reason.

Only bets recorded in the official account system are recognised. Screenshots, browser messages, incomplete requests or records created by a device do not by themselves establish that a bet was accepted. If a bet does not appear correctly in your account, avoid placing it again until you have checked its status.

Stake information

The available stake range may vary by game, market, account status, payment method, legal requirement or risk controls. Any minimum or maximum stake that applies should be displayed before you confirm a bet. A bet will not be treated as accepted for an amount greater than the amount shown and confirmed in the account record.

Errors and interruptions

If an obvious pricing, display, settlement or technical error affects a bet, Panda Casino may review the transaction and take action permitted by the applicable rules and law. This may include correcting an error, cancelling an affected bet or returning the relevant stake. If your connection fails after you submit a bet, check your bet history before attempting another transaction.

3. Game results and settlement

Game outcomes are determined by the rules of the particular game and, where relevant, by the official result or event information used for that market. For casino games, outcomes are generated by the system used for the game. Results are not guaranteed, predictable or influenced by previous wins or losses. A past result does not change the probability of a future result.

Bets are settled after the relevant result is available and the applicable rules have been applied. Your account history should show the transaction, result and settlement status where that information is available. If a market is abandoned, postponed, interrupted or materially changed, the outcome may be governed by the specific rules displayed for that market.

• A winning bet is settled according to the applicable game, market or promotion rules.
• A losing bet is deducted from the available account balance after settlement.
• A cancelled or void bet is handled according to the relevant rules and may result in the stake being returned.
• A bet may be reviewed if the result, account activity or transaction record requires verification.
• Where information conflicts, the official account record and applicable rules will normally be used to determine the transaction status.

You should review your account history regularly and raise any question about a result or settlement as soon as reasonably possible. Provide the relevant date, game or market and transaction information when making an enquiry. A review does not automatically change the result or suspend other account activity.

4. Accounts, payments and withdrawals

Deposits and withdrawals must be made using payment methods that are in your name or that you are authorised to use. Panda Casino may request evidence of identity, age, payment ownership, source of funds or other information before processing an account transaction. These checks help protect players, prevent fraud and meet applicable legal and compliance obligations.

You must not use a payment method belonging to another person, attempt to bypass transaction controls or split transactions to avoid a required check. A transaction may be delayed, declined, reversed or held for review where information is incomplete, the payment provider does not authorise it, or additional verification is required.

Any balance shown in your account is subject to verification and correction where necessary. Funds connected with an error, chargeback, fraud, duplicate transaction or other irregular activity may be removed or withheld in accordance with the applicable rules and law. If an amount is credited to your account by mistake, you must not use it and should report the issue.

Withdrawal requests may be subject to account verification, payment checks, security reviews and any conditions displayed at the time of the request. The available options and processing arrangements may differ by player and location. You should ensure that your personal and payment details are accurate before requesting a withdrawal.

5. Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only bet money you can afford to lose, set a budget before you play and take regular breaks. Never chase losses, borrow money to gamble or play when you are upset, tired or under the influence of alcohol or drugs.

• Set personal deposit, spending or time limits where these tools are available.
• Consider a break or account exclusion if gambling is becoming difficult to control.
• Do not hide gambling activity from people who support you.
• Seek independent support if gambling is causing financial, emotional or relationship problems.
• Contact the site's support service if you need information about available safer gambling controls.

If you believe a bet has been recorded incorrectly or a rule has not been applied properly, contact Panda Casino through the support method available on the website. Include enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Complaints may be reviewed using account records, transaction information and relevant game or market data.

These Betting Rules may be updated to reflect changes to the service, games, legal requirements, risk controls or operational processes. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. It is your responsibility to review the rules periodically. If you do not accept an updated rule, you should stop using the affected service and follow the available account closure or support process.